Last Updated: 23.11.2023

1. Returns Process:

If you are not entirely satisfied with your purchase, we’re here to help. You have 21 days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please contact our customer service team at info@igmir.co.uk or +44 2045770928 to initiate the return process.
2. Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges:

If you need to exchange an item for a different one, please contact our customer service. You will be responsible for any price difference and additional shipping costs.
4. Shipping:

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately for assistance.
6. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
7. Contact Information:

For any further inquiries or assistance, please contact our customer service at info@igmir.co.uk or +44 2045770928.
8. Changes to this Policy:

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for shopping with IGMIR LTD.